Reports, Handbooks & Whitepapers

Connected Government Report

Connected Government Report, The 2nd Edition

Uncover the latest insights on the state of public services and the future of agentic AI.

AI Agents

AI Agents for Public Sector: A Handbook for Success

Unlocking Efficiency, Innovation & Citizen Trust in UK Public Services.


AI Agents for Health

AI Agents for Health & Care: A Handbook for Success

Guidance on the use of agentic AI for Public Sector Health

 

state-of-public-sector-it

Discover the state of IT in the public sector

We surveyed 4,000+ IT leaders worldwide to uncover the trends, priorities, and challenges shaping the public sector IT landscape.


agentic-ai-ebook

Accelerate the Journey to Proactive Government with Automation and AI

See how AI has immense potential to improve government service delivery.

Case Studies

Northern Trains

Northern Trains will make travel more accessible with Agentforce help

Agentforce will power 5,000 chats yearly with instant travel info and assist requests.

TECH25 - Socials (8)-1

Two U.K. police forces provide personalised support for victims of crime

Empowering victims to track their own case with self-service and personalised communications.

Latest Blog

Humberside MoU

Forging a New Era for Policing: Memorandum of Understanding signed between Humberside Police and Salesforce

Salesforce and Humberside Police are partnering to transform policing with AI. Discover how this new collaboration will help address key challenges, from managing public expectations to modernising legacy systems and improving service delivery.

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