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In this session Nathan Pierce, Chief Digital and Innovation Officer, describes how Haringey Council plan to get from just 7% of interactions online to most interactions online over the next two years.

  • How to approach setting up a new digital transformation team
  • What type of use cases Haringey Council adopted
  • How they put in place governance and long-term planning as they went along – agile!
  • How they navigated tricky culture
  • The role of savings targets

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