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Maintaining Public Services at a Distance: COVID-19 and The Digital Response



Public services have evolved over the past decade; fuelled by the push to become more digital and user-centric.  As the coronavirus pandemic unfolds,  we ask local authorities how quickly they were able to rise to the challenge of COVID-19.  

In this free on-demand webinar we're joined by experts from Monmouthshire County Council, techUK, MHCLG and Ezkoms, who shared how they have navigated this new environment to deliver immediate digital solutions as well as important lessons learned if we are faced with a second wave.

Topics covered:   

  • How can local authorities ensure that their operations and core business functions remain resilient against what is happening now and whatever comes next? 
  • How prepared were public services for agile and home working and what impact did this transition have on maintaining access to citizens?
  • What types of immediate digital solutions were implemented to navigate the changed environment?
  • ​​​​​​​Monmouthshire County Council’s digital solutions – improving the digital literacy of staff and transitioning to remote working
  • How techUK is supporting local authorities with their COVID-19 response effort
  • Key takeaways and lessons learned for the future   
May-N Leow, MHCLG

Chaired by:
May-N Leow

Head of the Local Digital Collaboration Unit, MHCLG  

Georgina Maratheftis, techUK

Georgina Maratheftis

Head of Local Government, techUK

Emma Jackson, Monmouthshire Council

Emma Jackson

Digital and Design Information Manager, Monmouthshire County Council

GE webinar - Digi Gov - speaker headshot Maarten

Maarten Verschuere

CEO, Ezkoms

Continue the Debate

This webinar is just a part of what the GovNet Tech series has to offer.

Join us in September for the Digital Government conference, to meet our speakers, network with peers and continue the discussion around how digital technologies can improve public services for the UK's citizens.