Maintaining Public Services at a Distance: COVID-19 and The Digital Response

Summary

Public services have evolved over the past decade; fuelled by the push to become more digital and user-centric.  As the coronavirus pandemic unfolds,  we ask local authorities how quickly they were able to rise to the challenge of COVID-19.  

In this free on-demand webinar we're joined by experts from Monmouthshire County Council, techUK, MHCLG and Ezkoms, who shared how they have navigated this new environment to deliver immediate digital solutions as well as important lessons learned if we are faced with a second wave.

Topics covered:   

• How can local authorities ensure that their operations and core business functions remain resilient against what is happening now and whatever comes next? 
• How prepared were public services for agile and home working and what impact did this transition have on maintaining access to citizens?
• What types of immediate digital solutions were implemented to navigate the changed environment?
• ​​​​​​​Monmouthshire County Council’s digital solutions – improving the digital literacy of staff and transitioning to remote working
• How techUK is supporting local authorities with their COVID-19 response effort
• Key takeaways and lessons learned for the future